Senior Store Manager
- United Arab Emirates
- Permanent
- Full-time
- Ensure has the required stock levels to maximize the sales.
- Monitor and manage store expenses, budgets, and financial goals.
- To drive the store team to achieve the store target and store KPIs.
- Manage inventory levels to optimize sales and minimize shrinkage to be less than 0.2% of the cost of sale.
- Utilize market knowledge to make informed decisions on product assortment and pricing.
- Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered to by all the staff at all the times.
- Weekly audit the store administration and resolve discrepancies if any.
- Maintain the visual merchandising standards at the stores all the time as per set VM standards.
- Manage the daily roaster, leave, and grievances of the retail staff.
- Maintain the back store operation and replenishment of the merchandise.
- Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
- Develop and implement action plans based on performance metrics to drive results.
- Maintains knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.
- Promote the Club Apparel Loyalty Program of the company for repeat sales.
- Ensure exceptional customer service by coaching and setting service standards for the team.
- Address customer inquiries and concerns promptly, striving to exceed customer expectations.
- Lead and motivate a team of retail associates, fostering a positive and collaborative work environment.
- Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
- Identify areas for improvement and implement training initiatives to enhance staff performance.
- Recruit, train, and develop a high-performing sales team.
- Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
- Mentoring/Coaching other new store managers belonging to the same brand.