Customer Support Representative
Al-Futtaim
- United Arab Emirates
- Permanent
- Full-time
- Achieve Parts sales and profitability targets by promoting Aftermarket products and services to customers post-machine purchase.
- Handle customer inquiries and communications effectively, ensuring an exceptional customer experience, resolving complaints, and exceeding expectations.
- Update and maintain customer databases, actively seeking new business opportunities by identifying imported Used units in the market.
- Analyze and manage parts business potential and penetration with assigned customers.
- Gather and report market intelligence related to the Aftermarket segment.
- Monitor and ensure customer monthly overdue payments remain within agreed targets.
- Solicit customer feedback on dealer and machine performance.
Bayt