Sales Manager (Reactive)
Ennismore
- Dubai
- Permanent
- Full-time
- Respond promptly and professionally to all incoming inquiries via phone, email, and online platforms.
- Gather relevant information to understand guest requirements and preferences.
- Provide accurate and detailed information about the hotel's facilities, services, and pricing.
- Prepare tailored proposals and contracts in accordance with the guest's needs.
- Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations.
- Build and maintain positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.
- Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.
- Stay updated on industry trends, competitors, and market demands.
- Identify opportunities to position the hotel effectively within the market.
- Maintain accurate records of all communications and bookings in the hotel's Customer Relationship Management (CRM) system.
- Provide regular sales reports and forecasts to the Director of Sales.
- Offer exceptional customer service to exceed guest expectations and foster long-term relationships.
- Address and resolve guest concerns or issues promptly.
- Implement pricing and inventory strategies to optimize revenue and occupancy.
- Upsell additional services and amenities to enhance the guest experience.
- Experience in lifestyle/luxury hotel segment
- Excellent communication skills (verbal and written)
- Very good presentation skills (site inspections)
- Knowledge of group and conference business
- Knowledge and experience with Microsoft Office is mandatory
- Knowledge of contractual agreements and legal implications
- Knowledge and experience with Opera is an advantage
- Previous experience is mandatory
- Team player with supportive attitude