The key accountabilities of Program Lead for Best Performing Networks are, but not limited to, the following:
Define standards and benchmarks for performance consistency across different technologies and various customers in the market
Assess risks and gaps in ways of working, processes and competence in Digital Services, as well in Managed Operations and Customer Support for the Digital Services Install Base
Provide insights and drive competence uplift initiatives in Digital Services, Customer Support and Managed Services in line with program objectives
Work across Digital Services, Managed Services and Networks functions to align and demonstrate standard methodologies
Support in producing automated tools and processes around key points of delivery
Define Key Performance Indicators that drive concerted efforts across various Domains to reduce emergencies and create superior customer experience
Provide insights and support in delivering customer trainings in line with program objectives
Put in place the right mechanisms to manage the upcoming End- of- License, End- of- Maintenance software in conjunction with Program Lead for Software Sales and Install Base
Educate the units and employees concerned on the tools and processes and monitor the implementation of the same
Ensure compliance and ethics and exhibit outstanding role- model leadership behaviors
University degree in Business or Engineering/ICT
Must have experience across Digital Services Install Base and Networks/Customer Support; can explain the different solutions
Must have early Virtualization experience to help carve out the cloud- native competence needed to support meaningful Install Base
Experience in having led teams of people
Strong technical and business insight across various Domains
Ability to orchestrate initiatives and efforts within the organization
Ability to lead multi- cultural and cross- functional teams, empowering and building alignments
Solid project/program management skills
Excellent interpersonal communications and networking skills
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
Role is flexible for hiring for all countries in MMEA without any location preference.
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