Training & Development Specialist - Future Opportunity
DHL
- Dubai
- Permanent
- Full-time
- Training Design & Journey Skills: Designing and collating comprehensive training journeys for different layers of the organization
- L&D Specialization: Specialized in Training and L&D functions or experience in a matrix corporate structure
- Technical Skills & Technology Proficiency: Excellent technical expertise and ability to leverage technology & training authoring tools like Articulate, Adobe and I-Springs for example to create digital content
- Oversee and manage internal training systems, including LMS, digital platforms, and Global Learning Portals.
- Leverage technology to generate comprehensive reports on training effectiveness and budget utilization.
- Facilitate Training Needs Analysis (TNA) sessions, gather feedback and translate insights into actionable training initiatives.
- Maintain comprehensive training records and manage L&D mandatory licenses, ensuring timely renewals.
- Manage logistics for training events, workshops, and room bookings, collaborating effectively with relevant departments.
- Champion initiatives to elevate the L&D function through internal marketing and communication channels.
- Conduct comprehensive TNAs to identify performance gaps and design targeted training programs that address specific needs.
- Spearhead the L&D digital transformation by crafting engaging and impactful face-to-face, eLearning, virtual, and instructor-led programs.
- Utilize multimedia authoring tools and learning technologies to create end-to-end training content that is both informative and interactive.
- Develop and disseminate pre and post-training resources to enhance knowledge retention and application, including interactive infographics, situational simulations, and videos.
- Facilitate diverse training programs, including DHL Express global programs, cross-functional training, internally developed soft skills and leadership workshops, asynchronous courses, roadshows, and bite-sized learning modules.
- Manage and deliver the induction process for new joiners, collaborating closely with the recruitment team to ensure a smooth onboarding experience.
- Partner with the L&D manager to design and update the digital "Know-How" orientation programs.
- Conduct rigorous evaluations for completed internal training programs to assess effectiveness and measure ROI, using effective evaluation models such as Kirkpatrick Levels 1-4 and identify areas for improvement.
- Collaborate with operational leaders to evaluate the transfer of learning from training to on-the-job performance, utilizing enhanced KPIs for validation.
- Guide employees in aligning their behaviors with global development program attributes, fostering personal and professional growth.
- Coach and mentor staff and managers on implementing L&D interventions, maximizing the impact of training initiatives.
- Demonstrated experience in instructional design, customized training interventions, digital content creation, innovation, and agile project management.
- familiar with and able to use digital content software like Articulate Storyline 360, Adobe Captivate, Elucidate, iSpring, Lectora Inspire and Isotropic
- Ability to work independently and manage multiple priorities effectively.
- Excellent communication and interpersonal skills, with the ability to confidently interact with all levels of management.
- Strong attention to detail and commitment to delivering high-quality work.
- Flexibility, adaptability, and a strong sense of self-motivation and reliability.
- Minimum three years of experience in HR learning and development/training or as a field trainer in the GCC market.
- Bachelor's degree in Human Resources; Master's degree preferred.
- HR/training qualification (CIPD, SHRM or equivalent), familiarity with digital content creation software, and Coaching experience/certificate.
- Recognized training/assessing/IQA qualifications (i.e. C&G, PTLLS, TAQA, A1/D32/D33)
- Instructional design knowledge and familiarity with digital content software and with test administration and psychometric tools
- Proficiency in developing interactive virtual and self-paced L&D content using multimedia authoring tools and learning technologies.
- Proven expertise in designing and delivering engaging and effective training programs across various modalities.
- Strong command of Microsoft Office suite modern computer packages, eLearning techniques, and LMS systems.
- Familiarity with assessment center design and administration is a plus.
- Excellent English language communication and interpersonal skills; Arabic language is an advantage.