Specialist Coffee Operations
Delivery Hero
- Dubai
- Permanent
- Full-time
We're looking for a Coffee Operations Specialist to join the team and focus on growing our own delivery only coffee brand - Everyday Roastery. The role will be responsible for managing the overall quality of food & beverages across the stores in UAE.You would be working closely with the operations team, bridge training gaps, guide our in-store team members to serve our delivery customers by implementing high standards.What's On Your Plate?Quality Control:
● Implement and maintain quality control procedures in stores, ensuring consistency and adherence to standards are met.
● Beverage Control: Ensure that coffee products, including beans, brewed coffee, and specialty beverages, meet the established quality standards.
● Food Control: Sense check food items such as bakery, sandwiches, cakes and establish a perimeter for staff to evaluate the Do's & Don'ts for maximum quality output.
● Collaborate with the operations team to trace feedback from customers & deliver support training, refreshers to drive qualitative results.
● Collaborate with suppliers often to discuss opportunities & challenges for ensuring a steady supply of quality ingredients.Operational Excellence:
● Oversee the maintenance of in-store equipment to ensure they are in good working condition.
● Evaluate food preparation & packing techniques within stores focused on delivering the best products to our customers.
● Collaborate with the operations team to identify functional gaps and drive process improvement plans.
● Build & own SOP rollouts from ideation to implementation. Ensure SOP's are consistently monitored and followed within in-store setupCompliance & Safety:
● Ensure that all operational processes comply with health and safety regulations, including food handling and preparation standards.
● Maintain and update documentation related to quality assurance processes and compliance with industry standards.Training & Development:
● Train new and existing staff on quality control procedures, operational processes, and customer service standards.
● Supporting Area Managers in new launch initiatives by training team members on products.
● Implement ongoing training programs to keep staff updated on the latest industry trends, quality standards, and operational best practicesWhat did we order?● 5 years of experience within the coffee industry focused on training, quality, and in-store operations.
● Knowledge with roasting techniques, food handling, coffee preparation, quality control and equipment handling is essential.
● Experience in a complex fast-paced environmentWho we areAs the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide