Internship - Front Office

Dubai
Training
Full-time

28 days ago

Job DescriptionWe are currently looking for dynamic, and self-motivated Front Desk Agent who wants to join Rotana team.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Align with the company's values and demonstrate the right hospitality attitude

SkillsYou should ideally have a diploma / degree in hospitality or a vocational training in Front OfficeA good command of English and additional skills, like guest service and interpersonal are essentials.Fluent/Native German speaker requiredComputer skills (previous experiences with Opera are an advantage)

Rotana

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