Service Advisor | Al-Futtaim Automotive | Honda

Al-Futtaim

  • Abu Dhabi
  • Permanent
  • Full-time
  • 1 month ago
Overview of the Role :We are seeking a dedicated and customer-focused Service Advisor to join our Aftersales team. The Service Advisor will play a crucial role in ensuring customer satisfaction by managing service appointments, providing accurate job estimates, and delivering exceptional service experienceWhat You Will Do
  • Greet customers promptly and with a smile
  • Record customer requests and collect accurate symptoms of complaints
  • Provide detailed explanations of the work to be performed and the associated costs
  • Follow up on jobs in the workshop and get approvals for additional repairs
  • Ensure timely delivery of vehicles and explain invoices to customers
  • Promote value-added services and achieve revenue targets
  • Resolve customer complaints and ensure positive ownership experiences
  • Conduct post-service follow-ups to ensure customer satisfactio

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