Assistant Housekeeping Manager - Franchise

Hilton

Dubai
Permanent
Full-time

1 month ago

Job RequirementsAn Assistant Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.As an Assistant Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeping Manager will also be required to assist the Department Manager and monitor standards.Specifically, you will be responsible for performing the following tasks to the highest standards:- Assist with overseeing Housekeeping/Laundry operations- Operate within departmental budgets through effective stock and cost controls and well managed schedules- Support departmental targets and objectives, work schedules, budgets, and policies and procedures- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper- Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work- Ensure team members have an up-to-date knowledge of all room categories and amenities- Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers- Ensure staffing levels cover business demands- Ensure ongoing training to support the Executive Housekeeper- Ensure communication meetings are conducted- Manage staff performance issues in compliance with company policies and procedures- Support managing, training and developing the team- Deputise in absence of the Executive Housekeeper- Provide excellent guest service- Assist other departments wherever necessaryWork ExperienceAn Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity- A high school certificate or equivalent- High level of commercial awareness and cost control capabilities- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office- Excellent leadership, interpersonal and communication skills- Committed to delivering high levels of customer service- Ability to work under pressure - Excellent grooming standards- Flexibility to respond to a range of different work situations- Knowledge of Workplace, Health, Safety and Hygiene is essential- Strong communication skills- A passion for delivering exceptional levels of guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:- Familiar with Property Management Systems- Experience managing a department and Profit and Loss account- High level of IT proficiencyDisclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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