Assistant Director of Front Office (German Speaker)
Rotana
- Ras al-Khaimah
- DH 7,346-11,019 per month
- Permanent
- Full-time
We are seeking an Assistant Director of Front Office who is fluent in German to assist in managing the daily operations of the front desk and ensure exceptional guest service.Job Responsibility:
1. Oversee the daily operations of the front desk, including check-in/out procedures, guest inquiries, and complaint resolution.
2. Train and supervise front desk staff to maintain high standards of customer service.
3. Handle special guest requests and VIP arrangements.
4. Monitor and maintain front office inventory and supplies.
5. Collaborate with other departments to ensure a seamless guest experience.Candidate Requirements:
1. Fluency in German and English is required.
2. Previous experience in a front office or guest service role, with at least 2 years in a supervisory position.
3. Excellent communication and interpersonal skills.
4. Strong leadership abilities and a customer-centric approach.
5. Proficiency in hotel management software and MS Office suite.SkillsSkills:
Fluency in German
Strong communication skills
Excellent leadership abilities
Experience in front office operations
Knowledge of hotel management systems
Customer service orientation
Problem-solving skills
Attention to detail
Ability to work under pressure
Team management skills