Officer, Regulatory Services - UAEN
- Dubai
- Permanent
- Full-time
- Reply to all inquiries directly to Court or police through dedicated online portals after investigating in cases & provide requested information from concerned Departments and final investigation outcome.
- Retrieve customer information, documents, and account details. Draft response letters for authorized signatories to review and sign.
- Review police investigation request and liaise with the internal department to provide (statement, CCTV, A/C detail…) based in their request to the police with a prompt response.
- Prepare official bank response and present it to the management for police investigation request, and court manual letter.
- Review & handle Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & follow up with them to avoid fines & penalties.
- Handle all bounced CHQ request and provide documents and information as per the Bank police and ensure timely response for the request.
- Maintain accurate filing and register systems, update records, and ensure the safe custody of confidential documents to ensure easy retrieval.
- Respond to inquiries related to CBD staff received from courts and law enforcement agencies. Coordinate with HR to provide a timely response to competent authorities.
- Ensure Deceased customer cases with the applicable Law from UAE courts, and supporting Freezone courts, as per guidance provided by the central bank.
- Assists the management during QA review and Internal Audit review on the internal procedure.
- Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
- Respond to inquiries from branches and business units, providing feedback or non-confidential information related to customer court cases.
- Gather information and advice to management and staff on legal and regulatory matters, including changes in laws and regulations that may impact the bank's operations.
- Develop and maintain knowledge of bank operations procedures and regulations to hold higher responsibilities and support staff training and development in policies and procedures.
- Interpret and evaluate out of policy court cases letters and report findings to management.
- Degree or any Discipline.
- Arabic & English Speaker.
- Professional certification in AML and Compliance will be added value
- 2– 4 years of experience of which at least 2 years in the field of Compliance will be added value.
- Good understanding of banking concepts and procedures.
- Good experience of banking operation.
- Ability to read and understand legal documents
- Good Communicating of Arabic and English language.
- Planning and organizing skills
- Report writing skills
- Analytical thinking and problem solving
- Taking initiatives
- Concern to the order and attention to details