Guest Relations Officer

Abu Dhabi
Permanent
Full-time

2 days ago

Overview of the roleAs a Guest Relations Officer, you will be the first point of contact for customers across our UAE showrooms, helping deliver a consistently welcoming and high-quality experience via walk-ins, phone calls, and email enquiries. You will support the Sales Department by ensuring customer enquiries are handled efficiently, information is provided accurately, and every interaction reflects a strong quality service culture.What you will do

Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.

Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.

Provide accurate information on products and services, and guide customers to the right support when needed.

Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.

Log all walk-in and phone enquiries accurately in the Fastrack system.

Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.

Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.

Bayt

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