Public Area Team Leader

Dubai
Permanent
Full-time

2 months ago

Overview:Be part of an iconic hospitality landmarkCiel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.Job Description:Job Summary:The Public Area Team Leader is responsible for supervising and coordinating the cleaning and maintenance of all public areas within the hotel, ensuring they are always clean, safe, and up to brand standards. This role supports the Housekeeping Manager by leading a team of attendants, assigning tasks, and inspecting work to guarantee a welcoming and hygienic environment for guests and staff alike. The role requires a keen eye for detail, strong organizational skills, and a hands-on approach to service excellence.Key Responsibilities:

Supervise the daily activities of the public area housekeeping team, ensuring cleanliness standards are met.
Assign tasks and monitor productivity of attendants in lobbies, restrooms, corridors, lounges, elevators, and other public spaces.
Inspect public areas regularly to ensure they are clean, well-maintained, and fully stocked with supplies.
Provide training and support to new team members on cleaning procedures, safety protocols, and guest interaction.
Ensure timely response to guest requests and housekeeping-related issues in public areas.
Report any maintenance issues, damages, or safety hazards to the Engineering or Maintenance team promptly.
Monitor inventory of cleaning supplies and equipment, ensuring availability and proper usage.
Uphold hygiene, health, and safety standards in accordance with company policies.
Assist in creating duty rosters and coordinating shifts for team coverage.
Maintain a professional and courteous demeanor with guests and team members at all times.
Support special events, VIP setups, and seasonal deep-cleaning tasks when required.

Desired Skill & Expertise:Requirements:Education & Qualifications:High school diploma or equivalent.Training or certification in housekeeping or hospitality operations is a plus.Experience:Minimum of 3–4 years in housekeeping, with at least 1–2 years in a supervisory or team leader role.Experience in luxury or high-volume hotels is preferred.Skills:Strong knowledge of housekeeping procedures, equipment, and chemical usage.Excellent leadership, team coordination, and time management skills.Eye for detail and commitment to cleanliness and presentation.Good communication skills and a guest-oriented approach.

The First Group

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