UAE National, Patient Relations Supervisor, Full & Part Time, HealthHub, Dubai
- Dubai
- Permanent
- Full-time
Minimum of 30 hours per week, spread over 5 working days.
Clinic-based roles across various HealthHub locations in Dubai.
Rostered schedules aligned with clinic operations.Your ImpactEnsure a welcoming, professional, and patient-centred experience at clinic level.
Support smooth front-office operations and efficient patient flow.
Lead and guide Patient Relations Executives to deliver service excellence.
Contribute to patient satisfaction, complaint resolution, and service improvement.
Strengthen trust and engagement between patients, clinic teams, and the organisation.Key ResponsibilitiesSupervise day-to-day activities of Patient Relations Executives at assigned clinics.
Provide hands-on support and act as floor supervisor to ensure service standards are met.
Monitor performance, waiting times, patient complaints, and service quality indicators.
Support the Unit In-Charge in front-office operations and administrative functions.
Ensure patient enquiries are converted to services in line with business targets.
Oversee patient satisfaction surveys, analyse feedback, and share insights with management.
Prepare and review reports, dashboards, and operational statistics as required.
Support staff rostering, coverage planning, and operational effectiveness.
Identify training needs and support staff development initiatives.
Support the implementation of systems, tools, and initiatives that enhance patient experience.
Handle escalated patient concerns with professionalism, empathy, and effective resolution.Why Emirati Patient Relations Supervisors Choose HealthHubServe your community by shaping positive patient experiences across Dubai.
Develop leadership and supervisory skills within a structured healthcare environment.
Work closely with clinic management and patient experience teams.
Gain exposure across multiple clinics and operational settings.
Access career growth opportunities within Al-Futtaim Health and the wider Group.
Competitive compensation, health and life insurance, and generous leave benefits (pro-rated for part-time roles).Who You AreEmirati national with a valid family book (mandatory).
Bachelor's degree is required; a degree in business administration or management is an advantage.
Proven experience supervising or leading administrative or patient-facing teams.
Strong background in customer service, front-office, or patient relations roles.
Excellent communication skills in Arabic and English.
Confident in handling patient feedback, complaints, and service recovery.
Strong leadership, organisational, and decision-making skills.
Empathetic, professional, and committed to service excellence.
Comfortable working across different clinic locations in Dubai.
Able to commit to a minimum of 30 hours per week across 5 working days.Ready to make an impact?Join a healthcare organisation where patient experience matters and your leadership makes a difference every day.
Apply now and help us deliver exceptional patient journeys across HealthHub Clinics in Dubai.About Al-Futtaim HealthcareWe Hear Your Ambition.
For over 90 years, the Al-Futtaim Group has been bringing the world's leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It's a new way of healthcare that's designed to meet a patient's needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we've earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”