German Technical support L2

TalentWorldGroup View all jobs

  • United Arab Emirates
  • Contract
  • Part-time
  • 18 days ago
Level 2 Technical Support (German) – Remote (Medical App Project)Deadline: April 22, 2026Start: May 2026 (1st–2nd week)Contract: Freelance | Remote: 100%Languages: German (C2/native) + EnglishAbout the RoleTalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.This is a hybrid L1 + L2 role:
  • Handle user support (calls & tickets)
  • Investigate and resolve technical issues
You'll act as a bridge between users and engineering teams.ResponsibilitiesL1 – Customer Support
  • Inbound calls (users/patients)
  • Onboarding, navigation, basic troubleshooting
  • Real-time support & clear communication
  • Case documentation in Zendesk
L2 – Technical Support
  • Investigate escalations & replicate issues
  • Analyze logs/API behavior
  • Identify root cause
  • Escalate to L3 with clear documentation
  • Follow up & identify recurring issues
Profile
  • Native German + strong English
  • 1–3 years in technical/customer support (L2 preferred)
  • Strong troubleshooting & analytical skills
  • Basic APIs/logs/backend understanding
  • Experience with admin tools & inbound calls
  • Clear communicator with customer focus
Tools: Zendesk (mandatory), Five9/CRM (plus)Schedule
  • 08:00–17:00 (CEST)
  • 8h/day (split between 2 talents)
  • Flexibility required
Compensation & Training
  • €15/hour (production + training)
  • Training duration: ~2–2.5 weeks (May 2026)
Technical Requirements
  • Stable wired internet
  • 8GB RAM, 1.8GHz CPU, 10GB free storage
  • 1920x1080 screen preferred
  • Wired USB headset
  • Windows 11+ or macOS 14+
Why Join TalentWorldGroup
  • Fully remote, flexible setup
  • Freelance cooperation agreement
  • Stable, long-term collaboration
  • Paid training
  • Growth into English projects or broader CSR roles
  • Supportive international team

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