IT Support Engineer
- Dubai
- Permanent
- Full-time
Location: Dubai, UAE.
Enterprise EnvironmentKey Responsibilities:
-Provide end-user and field IT support across enterprise environments
-Diagnose and resolve hardware, software, and network issues efficiently
-Manage and track incidents/service requests using ticketing tools (e.g., ServiceNow)
-Follow ITIL-based processes for incident, problem, and change management
-Collaborate with internal teams to support enterprise-scale IT operations
-Maintain proper documentation and adhere to process discipline.Required Skills & Experience:
-Proven experience in enterprise IT support (end-user/field support)
-Hands-on experience with ticketing tools (ServiceNow preferred)
-Strong troubleshooting and analytical skills
-Good understanding of ITIL processes (ITIL Foundation certification is a plus)
-Experience working in enterprise-scale support environments is preferred
-Excellent communication and interpersonal skills.Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.
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