BOTTEGA VENETA Retail Manager Middle East
ATELIER LUXURY GULF LLC
- Dubai
- Permanent
- Full-time
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are currently seeking a Retail Manager as part of our dynamic team in the Middle East Region, based in Dubai.How you will contribute:The Retail Manager, reporting to the General Manager Middle East, assumes the responsibility for the oversight of the retail network in UAE, Kuwait, KSA and Qatar. Tasked with the inspiration, leadership, and cultivation of the team, their primary objectives include the achievement of sales and profitability targets, the provision of elevated service to clients, and the formulation of retail and sell-out strategies in accordance with international directives and local objectives. The Retail Manager is entrusted with the creation, establishment, and maintenance of highly proficient teams distinguished by exceptional execution.Your main responsibilities will be to:Leadership and People Management
- Convey the Bottega Veneta vision and mission, corporate message in an engaging way, motivate and inspire the team
- Identify & develop talents through setting development plan, coach and give feedback
- Provide coaching to Store Manager on their management skills
- Establish an effective and regular communication channels to engage the team
- Create and promote a positive and energetic working environment.
- Ensure regular store new joiners follow up and collect feedback from Store Manager on their performance
- Conduct the team's Performance Management and make sure relevant actions plans are set
- Up keep store service standard by educating store teams to have excellent client service culture
- Ensure the stores develop and elevate their client base and propose in store engagement plan to maximize results
- Create individual specific store "customer relationship building" tactics to surprise customers
- Motivate the team to achieve CRM KPI
- Follow up with Store Manager on customer complaint handling, ensure excellent service is provided to customers, and handle escalated complaints as needed
- Identify and maximize the business of their Area and achieve the Area Sales targets
- Set the monthly store targets
- Identify the retail category opportunities in order to propose special incentives
- Define, propose, identify correct staffing for the Stores
- Analyze sales data, investigate the reason behind, plan and execute follow up to enhance sale performance
- Consolidate and share best practice amongst retail network
- Collaborate with merchandising and visual merchandising team on product forecasting to meet customers need and maximize sales potential
- Be aware of competitors activity, conduct Mystery Visits on competitors, develop effective networking across the Area
- Uphold respect of Bottega Veneta’s standards and procedures (visual, merchandising, maintenance, grooming, stock, etc.) and ensure operation excellence
- Ensure stock organization, accuracy and availability within the Area
- Fluent in English, Arabic is a plus
- In depth understanding of Luxury Retail, Client experience and selling strategies
- Demonstrate the ability to communicate, show adaptability
- The ability, drive and desire to deliver outstanding results
- Ability to lead and develop an important retail business including multichannel stores
- Coaching skills to train and motivate Regional Retail Teams