Supply Chain Management Customer Success Partner Manager
SAP View all jobs
- Dubai
- Permanent
- Full-time
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.CSM Role OverviewThe Customer Success Manager engages with SAP’s customers to drive and accelerate their value realization and to ensure business outcomes are achieved through the consumption of purchased solutions and success service entitlements.The Customer Success Manager is responsible for the orchestration of resources and execution of activities for a designated set of customer accounts across the lifecycle. This includes post-sales account management strategy development, success plan definition and execution (adoption & consumption), relationship management, issue mitigation, escalation handling, and identification of expansion opportunities.The role drives mutual success for both the customer and SAP across the full lifecycle.Core ResponsibilitiesDevelop and implement account strategies and consumption plans that drive measurable customer outcomes and support subscription renewalsBuild trusted customer relationships to enable value-based consumption and adoption activitiesMonitor SLA performance and maintain high levels of customer satisfactionEngage with Global Customer Success Centers to leverage expertise throughout the customer lifecycleUse data and tools to manage adoption and consumption activities, including Relationship Assessments and Outcome Success PlansAct as the primary escalation point for assigned customer accountsContribute to success methodologies, playbooks, and best practicesIdentify opportunities to expand the SAP footprint through additional licenses or servicesLeadership Responsibilities (Manager Role)The CSM Manager plays a critical leadership role, responsible for building, leading, and developing a high-performing CSM team while driving business growth and operational excellence.Key leadership accountabilities include:Lead, coach, and mentor a team of Customer Success Managers, ensuring continuous development, performance improvement, and career growthEstablish a high-performance culture focused on accountability, customer outcomes, and collaborationDrive key business KPIs, including:-Revenue growth-dACV-Customer retention and renewals-Go-lives and adoption milestones-Customer references-Lead generation and expansion pipelineProvide strategic direction and operational oversight across customer engagement and supply chain transformation initiativesScale customer success operations across regions or industries to drive consistent and sustainable outcomesLead organizational development initiatives, improving processes, efficiency, and team effectivenessregion or industry to scale business operations and drive sustainable customer outcomes.Key Job AttributesStrong track record of leading teams and driving revenue growth in enterprise environmentsDeep expertise in Supply Chain Management (SCM), enabling strategic advisory and transformation leadershipAbility to connect supply chain solutions with customer business value and ROIProven success in improving customer retention, satisfaction, and referenceabilityRecognized as a key leader in customer engagement strategy and executionDrives profitable growth through both customer success and supply chain optimizationProvides executive-level insights on market trends, customer needs, and product directionLeads account governance, renewals, and expansion strategies with strong commercial acumenProvides feedback to SAP leadership on market conditions and product needsLeads organizational development and performance improvement initiativesManages and develops direct reportsExperience & QualificationsLeadership & Management Experience11+ years of experience in Customer Success, Account Management, or related fieldsProven leadership experience managing and developing teams in complex, matrixed organizationsDemonstrated ability to drive team performance, engagement, and business outcomesExperience leading cross-functional initiatives and large-scale transformation programsSupply Chain ExpertiseStrong domain expertise in Supply Chain Management (SCM) (planning, logistics, operations, digital supply chain)Experience driving supply chain transformation and optimization initiativesAbility to translate supply chain capabilities into measurable business valueCustomer Success & Commercial ExperienceProven success in renewals, expansion, and upsell strategies within subscription modelsStrong understanding of SAP’s Land, Adopt, Consume, Expand frameworkExperience managing complex enterprise customers and executive stakeholdersCore CompetenciesExecutive leadership and stakeholder managementStrong people management and team developmentStrategic thinking and business alignmentSupply chain transformation expertiseProgram and project management excellenceCommercial mindset with growth focusRisk management and escalation handlingBring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our .Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 451342 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid