Operations Manager - Reservations and Call Center - Atlantis The Palm - Dubai, UAE

• Oversee daily operations of reservations and call center teams to ensure service excellence
• Manage workforce planning, scheduling, and resource allocation
• Monitor and analyze KPIs including conversion rates, call handling time, and revenue metrics
• Drive revenue optimization strategies across all reservation channels
• Ensure compliance with luxury service standards and Forbes guidelines
• Optimize reservations technology platforms and system performance
• Lead quality assurance initiatives and continuous process improvements
• Collaborate with revenue management, front office, sales, and marketing teams
• Develop and mentor high-performing teams through training and performance management
• Support the Director of Reservations and Call Center in achieving departmental objectives

• Proven experience in reservations or call center leadership within luxury hospitality
• Strong understanding of reservation systems and call center performance metrics
• Demonstrated experience in revenue management and data-driven decision making
• Excellent people management and team development skills
• Strong analytical, operational, and problem-solving capabilities
• Ability to manage change and drive process improvements
• Excellent communication and stakeholder collaboration skills

• Reservations operations management
• Call center performance optimization
• KPI analysis and reporting
• Revenue and conversion strategy
• Workforce planning and scheduling
• Luxury hospitality service standards
• Cross-functional collaboration

• Competitive tax-free salary paid in UAE Dirhams
• Comprehensive medical and dental insurance coverage
• Annual flight ticket and life insurance benefits
• Exclusive hospitality privileges and global resort discounts
• Access to leadership development and career mobility programs
• Opportunity to lead within Dubai's iconic luxury resort environment

• Oversee daily operations of reservations and call center teams to ensure service excellence
• Manage workforce planning, scheduling, and resource allocation
• Monitor and analyze KPIs including conversion rates, call handling time, and revenue metrics
• Drive revenue optimization strategies across all reservation channels
• Ensure compliance with luxury service standards and Forbes guidelines
• Optimize reservations technology platforms and system performance
• Lead quality assurance initiatives and continuous process improvements
• Collaborate with revenue management, front office, sales, and marketing teams
• Develop and mentor high-performing teams through training and performance management
• Support the Director of Reservations and Call Center in achieving departmental objectives

• Proven experience in reservations or call center leadership within luxury hospitality
• Strong understanding of reservation systems and call center performance metrics
• Demonstrated experience in revenue management and data-driven decision making
• Excellent people management and team development skills
• Strong analytical, operational, and problem-solving capabilities
• Ability to manage change and drive process improvements
• Excellent communication and stakeholder collaboration skills

• Reservations operations management
• Call center performance optimization
• KPI analysis and reporting
• Revenue and conversion strategy
• Workforce planning and scheduling
• Luxury hospitality service standards
• Cross-functional collaboration

• Competitive tax-free salary paid in UAE Dirhams
• Comprehensive medical and dental insurance coverage
• Annual flight ticket and life insurance benefits
• Exclusive hospitality privileges and global resort discounts
• Access to leadership development and career mobility programs
• Opportunity to lead within Dubai's iconic luxury resort environment

Careers in Gulf