Principal Analyst - Change Management
First Abu Dhabi Bank View all jobs
- Abu Dhabi
- Permanent
- Full-time
- Role: Principal Analyst Change Management
- Location: Abu Dhabi UAE
- Industry: Banking
- Experience: 10+ years
- Job Type: Full-time
Principal Analyst - Change Management Abu Dhabi UAE banking role presents a high-impact opportunity for experienced professionals to lead enterprise change governance and ServiceNow platform ownership within a regulated financial environment. The bank is actively hiring candidates with strong ITIL expertise, ServiceNow experience, and proven ability to drive operational stability, risk control, and continuous improvement across large-scale technology functions.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Information Technology
Salary: 35000-50000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role is responsible for ensuring enterprise-wide change governance, maintaining operational resilience, and strengthening risk-managed delivery within the bank's technology landscape. It plays a central role in aligning ServiceNow Change Management processes with ITIL standards while supporting global teams and ensuring consistent governance across regions.Key Responsibilities
- Own governance of the ServiceNow Change Management module, ensuring alignment with ITIL and internal control frameworks
- Lead change evaluation activities including risk assessment, impact analysis, and approval workflows
- Act as the central expert for all change management processes and ServiceNow-related queries
- Drive enhancements including workflow automation, reporting improvements, and system optimization
- Lead User Acceptance Testing and validate release readiness before production deployment
- Conduct post-implementation reviews to identify gaps and improve future change outcomes
- Work closely with development, architecture, and business teams to ensure requirements are delivered accurately
- Participate in Agile delivery cycles, embedding change controls and risk considerations into development
- Support governance consistency across international operations and regional frameworks
- Ensure compliance with regulatory standards, internal policies, and audit requirements
- Bachelor's degree in Computer Engineering, Information Systems, or a related discipline
- Around 10+ years of experience in IT Service Management, Change Management, or IT Governance
- Strong hands-on experience with ServiceNow, especially Change Management modules
- Background in banking or financial services environments with strict governance standards
- Solid understanding of ITIL frameworks and enterprise-level process ownership
- Experience working in Agile environments with cross-functional collaboration
- Strong communication skills with the ability to engage both technical and business stakeholders
- ServiceNow Change Management module expertise
- ITIL-based governance and process design
- Risk assessment and compliance monitoring
- Agile delivery and UAT coordination
- Workflow automation and reporting tools
- Data analysis and performance tracking
- Stakeholder communication and influence
- Opportunity to lead critical IT governance functions within a top-tier UAE bank
- Exposure to enterprise-scale ServiceNow and digital transformation initiatives
- High demand role with strong career progression in IT governance and service management
- Work within a structured, performance-driven, and globally connected banking environment
First Abu Dhabi Bank is the UAE's largest financial institution, headquartered in Abu Dhabi, delivering advanced banking solutions with a strong focus on innovation, governance, and sustainable growth across regional and global markets.Job Title Principal Analyst - Change Management
Job Description Principal Analyst - Change ManagementJob Snapshot
- Role: Principal Analyst Change Management
- Location: Abu Dhabi UAE
- Industry: Banking
- Experience: 10+ years
- Job Type: Full-time
Principal Analyst - Change Management Abu Dhabi UAE banking role presents a high-impact opportunity for experienced professionals to lead enterprise change governance and ServiceNow platform ownership within a regulated financial environment. The bank is actively hiring candidates with strong ITIL expertise, ServiceNow experience, and proven ability to drive operational stability, risk control, and continuous improvement across large-scale technology functions.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Information Technology
Salary: 35000-50000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role is responsible for ensuring enterprise-wide change governance, maintaining operational resilience, and strengthening risk-managed delivery within the bank's technology landscape. It plays a central role in aligning ServiceNow Change Management processes with ITIL standards while supporting global teams and ensuring consistent governance across regions.Key Responsibilities
- Own governance of the ServiceNow Change Management module, ensuring alignment with ITIL and internal control frameworks
- Lead change evaluation activities including risk assessment, impact analysis, and approval workflows
- Act as the central expert for all change management processes and ServiceNow-related queries
- Drive enhancements including workflow automation, reporting improvements, and system optimization
- Lead User Acceptance Testing and validate release readiness before production deployment
- Conduct post-implementation reviews to identify gaps and improve future change outcomes
- Work closely with development, architecture, and business teams to ensure requirements are delivered accurately
- Participate in Agile delivery cycles, embedding change controls and risk considerations into development
- Support governance consistency across international operations and regional frameworks
- Ensure compliance with regulatory standards, internal policies, and audit requirements
- Bachelor's degree in Computer Engineering, Information Systems, or a related discipline
- Around 10+ years of experience in IT Service Management, Change Management, or IT Governance
- Strong hands-on experience with ServiceNow, especially Change Management modules
- Background in banking or financial services environments with strict governance standards
- Solid understanding of ITIL frameworks and enterprise-level process ownership
- Experience working in Agile environments with cross-functional collaboration
- Strong communication skills with the ability to engage both technical and business stakeholders
- ServiceNow Change Management module expertise
- ITIL-based governance and process design
- Risk assessment and compliance monitoring
- Agile delivery and UAT coordination
- Workflow automation and reporting tools
- Data analysis and performance tracking
- Stakeholder communication and influence
- Opportunity to lead critical IT governance functions within a top-tier UAE bank
- Exposure to enterprise-scale ServiceNow and digital transformation initiatives
- High demand role with strong career progression in IT governance and service management
- Work within a structured, performance-driven, and globally connected banking environment
First Abu Dhabi Bank is the UAE's largest financial institution, headquartered in Abu Dhabi, delivering advanced banking solutions with a strong focus on innovation, governance, and sustainable growth across regional and global markets.
Post DetailsJob Start Date
Salary from 35000.00
Salary to 50000.00
Number of Vacancies 1
Location -Location City Abu DhabiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf