Call Center Agent
Ai Forge
- Dubai Marina, Dubai
- Permanent
- Full-time
We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls and provide support to customers. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer inquiries efficiently while following company guidelines.Responsibilities:Handle inbound and outbound customer calls professionallyRespond to customer inquiries and provide accurate informationResolve customer issues and complaints in a timely mannerMaintain records of customer interactions and updatesFollow call center procedures and service standardsEscalate complex issues to the appropriate team when requiredWork collaboratively with team members and supervisorsSkills Required:Good communication and listening skills in EnglishBasic computer knowledge and ability to use call center systemsStrong problem-solving and interpersonal skillsAbility to handle customers professionally and patientlyTime-management and organizational skillsAbility to work in a team environmentWhat We Offer:Competitive salary based on experienceTraining and onboarding supportSupportive and professional work environmentOpportunities for career growth and development