Reservations Agent (Arabic Speaker)
Rosewood Hotel Group
- Abu Dhabi
- Permanent
- Full-time
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Access all functions of the computer system.
- Set up work station with necessary supplies and resource materials.
- Input all manual reservations into the system.
- Obtain approval from Front Desk management for same day reservations on near sell-out dates.
- Process confirmation letters.
- Designate and apply appropriate travel agency commissions.
- Initiate deposit refunds for non-group reservations.
- Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department.
- Experience: Preferably ARABIC speaker with minimum one year's experience as a reservation's agent or a call center agent, preferably for a luxury or ultra-luxury hotel.
- Education: High school diploma.