Online Sales Assistant

• Respond to e-commerce customer service issues in a timely & friendly manner.
• Manage pre and post-purchase inquiries via email, phone calls, WhatsApp, and social media platforms for all brands within our portfolio.
• Coordinate order processing, delivery, and returns of customer orders.
• Ensures products and order details are uploaded timely to our warehouse and store platforms.
• Manage order shipment and coordination with the warehouse to ensure customer requested delivery dates are met. Track and resolve fulfillment issues with the warehouse.
• Provide customer support assistance via email and phone.
• Serve as a backup when other online services staff are out of the office or workflow is high.
• Serve as a backup for invoicing, preparation and uploading invoices into the company database.
• Use Excel or other forms to organize data, monitor and make changes for online products and stores.
• Any other task or duty as assigned or required.
• Compile reports that track order data and sales data.

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