Service Advisor | Al- Futtaim Automotive | CJDR

Al-Futtaim View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 29 days ago
Overview of the RoleWe are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop—ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.What You Will Do
  • Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.
  • Prepare accurate repair orders and provide clear job explanations and cost estimates.
  • Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.
  • Communicate proactively regarding delays, status updates, and completion timings.
  • Conduct active delivery by explaining completed work and invoices before handing over the vehicle.
  • Promote valued services to support service revenue targets.
  • Uphold dealership standards through continuous learning, certification, and skill assessments.

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