Job Description:Black & Grey HR is recruiting for a leading home furnishing and high-end textile manufacturing company. Our client is looking to hire a Showroom/Store Manager who will be responsible for the overall operation, profitability, and customer experience of our showroom. This role requires a unique blend of sales leadership, design sensibility, operational excellence, and team development. You will not only manage the day-to-day but also inspire your team to deliver an exceptional, consultative service that turns visitors into loyal clients.Key ResponsibilitiesSales Leadership & Client Experience- Drive showroom sales to meet and exceed monthly and annual targets.- Lead by example as a top-performing sales consultant, providing expert advice on carpet, rug selection, fiber care, and home accessory styling.- Foster a client-centric, design-consultant culture.- Train the team to conduct needs assessments, offer creative solutions, and close sales.- Manage key client relationships, handle high-value transactions, and resolve any customer service issues with professionalism.- Develop and implement strategies to increase average transaction value and client acquisition.Team Management & Development- Recruit, hire, train, mentor, and motivate a team of sales consultants and support staff.- Create weekly schedules, manage payroll budgets, and conduct regular performance reviews.- Lead daily/weekly team meetings to communicate goals, product knowledge, and sales techniques.- Foster a positive, collaborative, and high-energy work environment.Visual Merchandising & Showroom Operations- Ensure the showroom is impeccably maintained, visually inspiring, and effectively merchandised to highlight products and trends.- Oversee inventory management for home accessories, including receiving, tagging, and cycle counts.- Coordinate with warehouse/suppliers on sample rotation, special orders, and sample maintenance.- Manage all operational aspects: opening/closing procedures, cash handling, daily deposits, and facility maintenance.Business Administration & Growth- Analyze sales reports, KPIs, and market trends to make informed business decisions.- Manage the showroom P&L, including controlling expenses and optimizing profitability.- Develop and execute local marketing initiatives in partnership with leadership (e.g., in-showroom events, community partnerships, social media promotion).- Maintain a deep knowledge of products, competitors, and interior design trends.Requirements- Proven experience in retail store management, preferably in home furnishings, flooring, interior design, or luxury retail.- Strong track record of meeting sales targets and driving team performance.- Exceptional interpersonal, communication, and client service skills.- Leadership ability with a talent for coaching and developing a team.- Solid operational skills (inventory, scheduling, basic financials).- Keen eye for aesthetics, color, and design.Benefits- Attractive Salary + Benefits
