Job DescriptionTo ensure thorough checking of all customer transaction received for processing.To check if documents are missing or require clarifications for any modality within the transaction documents.To ensure system entry, swift transmission (if any) & customer advice without any errors and in line with the transaction approval and bank’s policy.Correct any variances spotted in daily / weekly recording system, lose control of the system to maintain accurate reconciliation of the accounts.To provide High level of services and prepare the required MIS reports.To liaise with other Units for trouble shooting and managing smooth BAUEnsure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.To ensure complete filing and updation of records at all times for easy retrieval from the archives.To ensure business confidentiality of products and processesAll the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.Competencies/SkillsTechnical Competencies:Bank Systems KnowledgeBanking Products, Services and Operations KnowledgeCustomer Servicing/Relationship ManagementFraud Awareness and DetectionIslamic Mode of FinanceMIS Generation and AnalyticsOperational Risk AwarenessRegulatory and Compliance KnowledgeSharia Principles of Islamic FinanceTrade Finance Transaction ManagementBehavioral Competencies:Act with OwnershipEmpower to DecideEngage the CustomerMaintain Transparency & Communicate to ShareShare Knowledge & Work as One
