Flagship Boutique Manager
- Dubai
- Permanent
- Full-time
- Drive the boutique’s commercial success by achieving and exceeding sales targets and KPIs.
- Monitor and analyze sales trends, customer data, and product performance to optimize stock and sales strategies.
- Lead by example in selling techniques and client engagement.
- Ensure an exceptional luxury customer journey in alignment with brand guidelines.
- Handle VIP clients and sensitive service issues with professionalism and discretion.
- Monitor clientelling and storytelling efforts within the team.
- Oversee daily operations, stock levels, FIFO, cash handling, and compliance with policies.
- Ensure adherence to health & safety and loss prevention measures.
- Maintain accurate reporting, stocktaking, and audit compliance.
- Recruit, train, coach, and motivate a high-performing boutique team.
- Conduct regular performance reviews and 1:1 meetings, identify development needs, and build succession plans.
- Foster a culture of accountability, ownership, and continuous improvement.
- Monitor the team to maintain perfect grooming and hygiene standards.
- Ensure flawless maintenance of the visual merchandising standards.
- Oversee boutique layout, cleanliness, and maintenance to reflect the luxury image.
- Collaborate with the VM team on best practices and market implementations.
- Act as the main point of contact between the boutique and head office functions (HR, Marketing, Innovation, Workshop, Logistics, Factory etc.).
- Share boutique insights and feedback.
- Champion new initiatives, trainings, and brand updates to the team.
- Bachelor’s degree or equivalent experience in retail or business
- Minimum 5 years managing luxury retail or flagship stores with proven sales success
- Strong leadership skills to recruit, train, and motivate boutique teams
- Excellent commercial awareness; ability to analyze sales and customer data
- Exceptional customer service and communication skills, handling VIP clients professionally
- Knowledgeable in store operations, stock management, cash handling, and compliance
- Ability to maintain high visual merchandising and store presentation standards
- Fluent in Arabic and English; additional languages are a plus
- Highly organized, detail-oriented, resilient, and results-driven
- Passionate about luxury retail and delivering exceptional customer experiences