Team Leader, Microsoft Applications & AI

• Analyse business requirements, liaise with project team and produce functional specification document for addressing the requirements.
• Integrate and deploy new systems and products to ensure business sustainability and profitability.
• Responsible for delivery and implementation of new initiatives / changes in Microsoft Applications, Agentic AI, EDMS and Kofax
• Evaluate the business requirements and identify any gaps together with high-level proposals for their resolution, workarounds, or changes in processes.
• Ensure any solutions proposed are realistic and within the agreed scope of the project.
• Participate in solution design with development to ensure the requirements are addressed. Ensure requirement traceability to facilitate tracking of requirements coverage.
• Should have strong knowledge and hands on expertise in Microsoft Platform domain and extensive knowledge of working in major projects.
• Demonstrate knowledge on operational experience in Banking processes and functional flow, with an in-depth of the Business/Operational/Contact Centre process and guidelines.
• Strong operations/branch business orientation and domain expertise to comprehend user requirements.
• Improve and simplify the business process and flows using existing capabilities.
• Ability to prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents as well as getting the sign-off from the appropriate client.
• Analyse the business requirements and translate it to technical and functional specification.
• Lead on requirement gathering workshops with different stakeholders.
• Ensure the business/operational objectives of the new business requirements are well defined via perform methodical business analysis.
• Follow the software development lifecycle from inception throughout design, engineering, testing and deployment. Serving as a liaison between various cross-functional teams that influence Microsoft applications projects.
• Work with internal and vendor team to define accurate requirement and solutions.
• Review business requirement document, workflows and functional specifications.
• Validate business requirements to align with business/operations needs as well as IT architecture and security standards.
• Facilitate non-functional and Integration requirements discussions and requirement definitions.
• Perform data migration / data setup requirement gathering and validations.
• Manage requirement traceability matrix to ensure the delivery coverage and quality.
• Align with testing squad for testing activities, test plan, scope and approach and review of test scenarios, test cases, test data, triage and manage defect, validate test result.
• Assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Prepare and review application training materials, conduct training sessions to bank users.
• Support production cutover and post-live support activities.
• Track and report progress and issues to project manager, identify potential risks.
• Proactively communicate and collaborate between entities (i.e. internal users, technology team and application vendors) to analyse information needs and functional requirements and deliver the following as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs.
• Ensure vendor clarity on the points raised during the design, implementation and UAT.
• Perform as the liaison between the technology units, technology teams, support teams and/or application vendors.
• Maintain an overview of the infrastructure and users to constantly reassess the environment and rationalize them.
• Maintain relationships with application vendors for Microsoft Applications related delivery.
• Ensure uniform and cohesive monitoring applied across the relevant infrastructures.
• Assist the Group Lead, project manager and PMO in implementation, progress updates, plan reviews, scoping, and vendor discussions.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Detail oriented and ability to multi-task under tight timelines

• Graduate in Computer Science or Similar Discipline
• Wide understanding in Microsoft Applications Domain
• Strong and proven knowledge of Microsoft Power Platform suite, such as PowerApps, Power Automate, Power BI etc. Microsoft Certifications required.
• Strong knowledge and hands‑on experience in Artificial Intelligence (AI) and Agentic AI, including the design, deployment, and optimization of autonomous, reasoning-based systems that drive workflow automation, enhance decision-making, and enable end‑to‑end process orchestration in enterprise environments.
• Strong understanding of Artificial intelligence, Machine learning, Natural language processing, and techniques for data-driven personalization
• Strong knowledge on Robotic process automation – RPA.
• Strong knowledge on Databases including SQL, SharePoint as DB and Dataverse.
• Strong knowledge and hands-on experience with Microsoft SharePoint portals and EDMS, including design, configuration, governance, and support of document-centric collaboration platforms.
• Strong knowledge of Business Digitization, preferably Kofax
• Strong experience in designing, developing, and maintaining Internet and Intranet websites, with a preference for Sitefinity.
• Proven knowledge on Azure Services (DevOps, Functions, Databases and Analytics) – MS Certification is a plus.
• Good knowledge on Business/Operations process is desirable.
• Strong understanding of Secure Coding Standards
• 7+ years in experience in similar job
• Business oriented person with a deep technical background and strong understanding of the Microsoft Applications domain
• Good experience in hosting application and services as Hybrid solutions on premise/cloud

Commercial Bank of Dubai