Technical Support Analyst, ATM Switch

Sundus Recruitment Services View all jobs

  • Abu Dhabi
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Technical Support Analyst, ATM SwitchLocation: Abu DhabiExperience: 8-10 Years
  • 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
Language: Arabic, EnglishNationalty: EmiratiEducation: Bachelors DegreeGeneral Summary
  • Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
  • Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
  • Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.
Key Accountabilities of the role:
  • Application Maintenance & Support
  • Application management
  • Projects, Application Enhancements / BAUs
  • Information Security:
  • Application Vendor Management

Sundus Recruitment Services