Home Planning Advisor - IKEA Retail Sales - Al-Futtaim - Dubai UAE

• Conduct scheduled home planning consultations with customers to design functional and stylish home solutions using IKEA products
• Achieve individual and department sales targets by providing professional retail sales support and product recommendations
• Maintain up-to-date knowledge of product ranges, style groups, and store priorities to deliver accurate planning solutions
• Coordinate customer orders with logistics teams to ensure stock availability and efficient order fulfillment
• Provide proactive customer support by following up on orders, deliveries, and installation queries
• Generate and review sales performance reports to monitor personal and store-level performance
• Provide feedback to management regarding irregular orders, product shortages, and improvement opportunities
• Maintain strong collaboration with sales teams, logistics departments, and customer service units to ensure smooth operations
• Monitor customer satisfaction metrics and respond promptly to service requests or complaints
• Support store initiatives aimed at improving margins, sales performance, and repeat customer business

• Two to three years of experience in retail sales, customer service, or home furnishing advisory roles
• Strong understanding of retail sales operations and customer-focused service environments
• Ability to communicate effectively and provide personalized consultation to customers
• Strong teamwork skills and ability to collaborate across departments
• Commercial awareness with a focus on improving sales and customer experience

• Retail sales and home planning consultation
• Customer relationship management and service excellence
• Product knowledge and interior solution planning
• Sales reporting and KPI monitoring
• Order coordination and logistics communication
• Customer complaint resolution and follow-up support

• Work with a globally recognized home furnishing brand within the Al-Futtaim retail network
• Opportunity to build expertise in home planning, retail sales, and customer experience
• Collaborative and dynamic retail environment focused on innovation and service excellence
• Competitive compensation and career development opportunities
• Exposure to international retail operations and professional training programs

• Conduct scheduled home planning consultations with customers to design functional and stylish home solutions using IKEA products
• Achieve individual and department sales targets by providing professional retail sales support and product recommendations
• Maintain up-to-date knowledge of product ranges, style groups, and store priorities to deliver accurate planning solutions
• Coordinate customer orders with logistics teams to ensure stock availability and efficient order fulfillment
• Provide proactive customer support by following up on orders, deliveries, and installation queries
• Generate and review sales performance reports to monitor personal and store-level performance
• Provide feedback to management regarding irregular orders, product shortages, and improvement opportunities
• Maintain strong collaboration with sales teams, logistics departments, and customer service units to ensure smooth operations
• Monitor customer satisfaction metrics and respond promptly to service requests or complaints
• Support store initiatives aimed at improving margins, sales performance, and repeat customer business

• Two to three years of experience in retail sales, customer service, or home furnishing advisory roles
• Strong understanding of retail sales operations and customer-focused service environments
• Ability to communicate effectively and provide personalized consultation to customers
• Strong teamwork skills and ability to collaborate across departments
• Commercial awareness with a focus on improving sales and customer experience

• Retail sales and home planning consultation
• Customer relationship management and service excellence
• Product knowledge and interior solution planning
• Sales reporting and KPI monitoring
• Order coordination and logistics communication
• Customer complaint resolution and follow-up support

• Work with a globally recognized home furnishing brand within the Al-Futtaim retail network
• Opportunity to build expertise in home planning, retail sales, and customer experience
• Collaborative and dynamic retail environment focused on innovation and service excellence
• Competitive compensation and career development opportunities
• Exposure to international retail operations and professional training programs

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