About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.What you will do:Understand and empathize with guests' needs and concerns helps in creating a positive guest experience.Handle various tasks simultaneously, such as managing reservations, coordinating special requests, and maintaining guest records. Strong organizational skills are a must.Ensuring accuracy in guest information, reservations, and requests is important to avoid misunderstandings and errors.Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.Adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Welcomes and registers hotel VIP guests, in-room check in / out, billing formalities and etc.What you will bring:Previous experience in a similar role within 5* luxury Hotel.Excellent verbal and written communication skills are essential.A strong customer service mindset is vital.Ability to handle guest complaints and resolve issues in a proactive and diplomatic manner is crucial.Dealing with a diverse range of guests, some of whom may be challenging, requires patience and the ability to remain calm under pressure.Candidate should be adaptable and able to handle unexpected situations gracefully.Fluency in multiple languages can be a significant asset.Excellent knowledge of Opera.What do we offer:Work AuthorizationFlight ticket to Dubai if applicableCompetitive tax free salary which includes Hotel service charge, insentives and tipsEnd of service gratuityComplimentary full board living accommodation in a high quality, well-resourced staff housingVibrant fitness facilities including gym, swimming pool, laundry and complimentary wi-fiFree transportation to and from workMedical and life insurancePaid annual leaveHome country flight allowanceEmployee Recognition ProgrammesSocial and sporting events and more!
