Customer Service Representative

Ace Consult

Dubai
Permanent
Full-time

13 days ago

We are currently seeking friendly and customer-focused individuals to join our team as Customer Service Representatives in Dubai. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive experience.Responsibilities:Answer incoming customer inquiries via phone, email, or chat.
Provide information about products, services, and promotions.
Assist customers with placing orders, processing returns, and tracking shipments.
Resolve customer complaints and escalate issues as needed.
Maintain a high level of professionalism and empathy in all interactions.
Keep detailed records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction.
Stay updated on product knowledge and company policies.
Meet and exceed customer service targets and goals.
Requirements:Previous experience in customer service or a related role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to multitask, prioritize tasks, and manage time effectively.
Proficiency in computer applications and data entry.
UAE residency or work permit is required.
Benefits:Competitive salary and performance-based incentives.
Comprehensive training and ongoing development opportunities.
Supportive and collaborative team environment.
Career growth prospects within the company.

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