Account Management Team Lead
Checkout.com
- Dubai
- Permanent
- Full-time
- Crafting merchant specific account development plans focusing on revenue generation
- Building high touch, consultative and positive relationships with our merchants through regular and open communications
- Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
- Analyze merchant's performance and provide recommendations to improve the payment flow /revenue
- Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants' needs
- Collaborating with various teams across the company (e.g. Sales, Legal, Integration, Support to ensure an outstanding merchant experience
- Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity
- 5+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
- 2+ years' experience managing multiple direct reports in a fast paced environment
- A strategic problem solver with excellent project management skills
- Good knowledge of today's major e commerce and payments technologies, players and major future trends
- Customer driven and able to establish robust relationship with assigned customer base
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
- Fluent in English, Arabic is advantageous
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