Front Desk Agent

• Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.
• Assist guests with luggage, ensuring timely and efficient handling to and from rooms.
• Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.
• Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.
• Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.
• Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.
• Bike and Trolley Maintenance & Cleaning:
• Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.
• Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.
• Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.
• Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.
• Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.
• Stay fully informed about the hotel's services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
• Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
• Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.
• Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.
• Greet guests before they greet you, ensuring a proactive approach to service.
• Use positive body language and maintain an approachable, friendly demeanour at all times.
• Cleanliness and Hygiene Standards:
• Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.
• Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel's cleanliness standards.
• Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.
• Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.
• Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment
• Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.
• Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.
• Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.
• Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.
• Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.

• Minimum Completed Secondary School Education.
• At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.
• Basic computer knowledge is preferred.
• Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.
• Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.
• Well groomed, with a professional and positive attitude.
• Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.
• Proactive approach to guest service and problem-solving.
• Knowledgeable about hotel services, local attractions, and transportation options.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible, with the ability to work varying shifts, including weekends and holidays.
• Strong teamwork skills with the ability to foster a positive team environment.
• Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.
• Knowledge of fire and emergency procedures and health and safety protocols.

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

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