Regional Manager-Facilities Management

• Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
• Achieve and exceed contract profitability targets by monitoring P&L performance, identifying variances, and implementing corrective actions.
• Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
• Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard & Soft services.
• Identify and implement cost-saving initiatives that maintain or enhance service quality.
• Review and submit commercial and technical proposals for renewals, variations, and ad-hoc works.
• Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
• Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.

• Oversee the execution of Hard & Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
• Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
• Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
• Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
• Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
• Continuously update and improve SOPs for both Hard & Soft services in line with industry best practices.
• Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
• Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
• Mentor Operations Managers in addition to identifying gaps and create back-up as operationally required.

• Build and maintain strong, trust-based relationships with clients through regular engagement, performance reviews, and strategic discussions.
• Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
• Ensure all services delivered-Hard and Soft-meet or exceed SLA/KPI requirements, addressing any deviations promptly.
• Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
• Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client-driven changes.
• Oversee staff mobilization, including onboarding, site induction, and role-specific training.
• Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
• Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.

• Lead initial project planning, including logistics, sourcing, recruiting, and equipment/machinery requirements related to soft services and hard services.
• Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.

• Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
• Promote and implement sustainable FM practices aligned with UAE sustainability goals, client ESG objectives, and international FM standards.

• Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
• Minimum experience of 8-10 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable) where 5 years or above as position of Manager handling multiple contracts.
• Technical Knowledge of FM standards and processes.

• Ability to interpret design and as built drawings of MEP, structural and Architectural.
• Strong analytical and interpersonal skills.
• Management and delivery of Multiple FM contracts including soft and hard services FM contracts.
• Experience of handling various types of facilities such as Residential, commercial, Master Communities, retails, Banking, shopping malls, Universities, Royal Palaces, schools etc.
• Strong communication and interpersonal skills.

Transguard Group