Hire Desk Executive

Genesis Executive Search View all jobs

  • Abu Dhabi
  • DH 6,000-7,000 per month
  • Permanent
  • Full-time
  • 1 month ago
Job Description :An international company in the sales and rentals of heavy machinery and aerial work platforms (AWPs) is recruiting a Hire Desk Executive.This role will be responsible for the efficient and effective operation of the Dubai / Abu Dhabi Hire Desk functions and is based in Musaffah, Abu Dhabi; additionally, there will be some interaction and guidance responsibility within the operations, commercial, and technical teams.Reports to the Operations ManagerJob Responsibilities
  • Understand and perform all “rental cycle” tasks with the rental desk teams this includes but is not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, and account release requests with the credit control team.
  • Understand and perform the timeliness and accuracy of the rental desk team’s data and status updates in the
  • Insync/MAR platform and any other agreed data management tools.
  • Scheduling operations supervisors on-site “familiarizations” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.
  • Understands and perform communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to the elimination of waste and duplications (defects).
  • Preparing hire agreements and emailing to the customer.
  • Following up hire agreements, LPO’s prior to delivery of machines.
  • Ensures rental agreements, delivery notes/collection notes, LPO’s that is required to enable a machine on/off hire areaccurately completed, filed and updated in the system.
  • Collecting “pre-delivery” photographs of the machines & having them filed in the system.
  • Preparing the delivery notes and providing them to the transporter.
  • Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
  • Forwarding the information and updating the customer inquiry log.
  • Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job
  • Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
  • Occasionally will provide additional reporting to operations manager, related to rental desk function as required.
Requirements
  • Degree or diploma in engineering/ or management
  • Minimum 2-3 years of experience in order processing, hire desk, customer service, operations, transport coordination
  • Enthusiastic and Self-motivated
  • Team player with excellent communication and people management skills.
  • Negotiations skills
  • Computer literate with proficiency in MS Office- specially on Excel functions like pivot, V look-up
  • Fluent in English, and Hindi will be an advantage.

Genesis Executive Search