Member Experience Executive - Female
- Dubai
- DH 6,000 per month
- Permanent
- Full-time
- Top-Tier Commission Structure
- Duty Meals Provided
- Visa, Medical Insurance, Flights
- Opportunities for career growth within a global luxury brand
- Note: No accommodation/transportation provided
- Computer literate (Excel, Word, PowerPoint, admin systems).
- Excellent communication and sales skills.
- Knowledge of Pilates or fitness concepts a plus.
- Familiarity with booking systems (e.g., Book4Time) an advantage.
- Strong written and spoken English.
- Good interpersonal skills, able to engage with diverse backgrounds.
- Ability to work under pressure and multitask.
- Flexibility with shifts, evenings, weekends, and holidays.
- Well presented with clear speech, physically active, energetic.
- Self-motivated and proactive, capable of working independently.
- Member Experience Responsibilities
- Greet and check-in clients with professionalism and warmth.
- Actively promote and sell memberships and class packages.
- Respond to inquiries via WhatsApp, email, phone, and walk-ins.
- Assist with appointment scheduling and payment processing.
- Maintain the front desk area and booking system.
- Track sales activity and follow up with leads and prospects.
- Prepare and submit regular sales and performance reports.
- Upsell retail items.
- Foster meaningful client relationships and build community.
- Promote a love for fitness, including yoga, Pilates, and reformer.
- Bring energy, confidence, and authenticity to client interactions.
- Demonstrate charisma, positivity, and relationship-building skills.
- Collaborate with colleagues to support a team environment.
- Attend team meetings and contribute proactively.
- Operations & Management Support
- Maintain professionalism and attentiveness to guest needs.
- Ensure studio/club maintenance and cleanliness.
- Enforce club rules and promote a safe environment.
- Ensure compliance with gym, health, and pool safety standards.
- Report and follow up on engineering or facility issues.
- Monitor and complete checklists as required.
- Participate in training sessions as per business needs.
- Support the Assistant Pilates & Fitness Manager with operations, new staff onboarding, and
- procurement follow-ups.
- Carry out brand and standards checks.
- Deputize for the Assistant Pilates & Fitness Manager when required.
- Support departmental supervision and performance.
- Report work-related accidents or injuries immediately.
- Follow safety and security policies to maintain a clean, safe, and secure environment.
- Report thefts or incidents promptly.
- Follow all company and departmental policies.
- Protect guest and colleague privacy and confidentiality.
- Maintain professional appearance and uniform standards.
- Safeguard company tools, equipment, and assets.
- Perform reasonable job duties as requested.
- Standard work week: minimum 48 hours.
- Actively listen and respond to guest questions, concerns, and requests.
- Anticipate and address guest needs promptly and professionally.
- Engage in meaningful conversations, providing property and local information.
- Ensure every guest feels welcomed, appreciated, and given a fond farewell.
- Answer calls promptly and professionally.
- Communicate clearly and effectively with guests and colleagues.
- Collaborate and share information openly with the team.
- Treat colleagues with dignity, respect, and support.
- Handle sensitive issues with professionalism and confidentiality.
- Build positive and productive working relationships.
- Foster teamwork to achieve shared goals.
- Comply with quality assurance standards and audits.
- Use computer and booking systems efficiently.
- Stand, sit, or walk for extended periods.
- Lift/carry objects up to 10 pounds.
- Read and verify information in multiple formats.
- Top-Tier Commission Structure
- Duty Meals Provided
- Visa, Medical Insurance, Flights
- Opportunities for career growth within a global luxury brand
- Note: No accommodation/transportation provided