Job Title: Customer Service (Arabic)Job Location: Multiple location in UAEExperience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate)Contract: 1 month (Candidate must be on sponsor visa)RESPONSIBILITIES:1. Welcome & greet the walk-in customers and inquire and understand his/her needs.2. Customer Guidance & Managing Floor.a) direct clients to alternative channels (Digital Channels).b) ensure client have all needed docs before wasting time in waiting and taking queue.c) Handle the customers in a pleasant manner and escort them to the concerned staff.d) problems evaluation.e) Customer anger management.3. Branch Assistance and Support.a) Ambassador to handle the QMS Tokensb) Provide assistance to Help Desk counters.c) Manage the Queue at teller counters and waiting time at customer service areasSpecialist Skills / Technical Knowledge Required for this role: * Broad knowledge of Retail Banking financial products & services
Fair knowledge of Operational Policies & Procedures
Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
Good Knowledge of UAE banking practices, regulations & risks
Fair knowledge of service standards
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
