Assistant Operations Manager-Delivery

Transguard Group View all jobs

  • United Arab Emirates
  • Permanent
  • Full-time
  • 1 month ago
Job Category: OthersJob Description:We are currently recruiting for an Assistant Operations Manager to join our Logistics Services team in our HQ, located in DAFZA, Dubai Airport Free Zone.Scope:The Assistant Manager, Delivery, is responsible for supporting the Operations Manager in overseeing day-to-day operations of the delivery unit. This role ensures that delivery processes run smoothly, resources are utilized efficiently, and customer satisfaction is maintained. The Assistant Manager plays a crucial role in executing operational strategies, managing delivery teams, and ensuring compliance with company standards and policies.Responsibilities:Financial
  • Assist the Operations Manager in coordinating and managing daily delivery activities to avoid incurring costs to the client and/or TG.
  • Monitor and manage delivery schedules to ensure timely dispatch and delivery of goods.
  • Oversee the allocation and use of delivery resources, including vehicles and personnel.
  • Assist in managing the budget for the delivery operations.
  • Oversee the maintenance and management of delivery vehicles and equipment.
  • Ensure adequate staffing levels to meet delivery demands, and ensure accurate staff allocations accordingly.
Customer
  • Address and resolve customer complaints and delivery-related issues promptly and effectively.
  • Maintain strong communication with customers to provide updates on delivery status and handle inquiries.
  • Gather and analyze customer feedback to identify areas for service improvement.
  • Consistently achieve and exceed the delivery services network targets.
  • Work closely with other departments, such as Customer Service, Sales, and Warehouse, to ensure coordinated operations.
  • Participate in cross-functional meetings to discuss and resolve operational challenges.
  • Support the Operations Manager in implementing company-wide initiatives and strategies.
Process
  • Supervise delivery personnel, including drivers and courier dispatchers, ensuring adherence to operational guidelines.
  • Organize and provide training and support to new and existing delivery staff.
  • Conduct regular performance reviews and provide feedback to team members.
  • Prepare and submit regular reports on delivery performance, operational issues, and team activities.
  • Maintain detailed records of deliveries, including route information, delivery times, and any incidents.
  • Assist the Operations Manager in analyzing data to inform strategic decisions.
Innovation
  • Ensure compliance with all relevant safety regulations and company policies.
  • Conduct regular safety training and briefings for delivery personnel.
  • Maintain accurate records of incidents, accidents, and compliance issues.
Selection Criteria:
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Minimum of 3-5 years of experience in logistics or delivery operations.
  • Strong leadership and team management skills.
  • Excellent problem-solving and organizational abilities.
  • Proficiency in logistics software and technology.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Valid UAE driving license.
About Us: Offering flexible solutions for all the UAE's staffing needs since 2001, Transguard Group is the region's most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region's leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they're needed.

Transguard Group