Housekeeping Order Taker at Waldorf Astoria Dubai International Financial Centre
- Dubai
- Permanent
- Full-time
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
- Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Respond to emergency calls and monitor the alarm system
- Coordinate office traffic
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Prior customer service/administrative support or housekeeping experience required
- Luxury Hospitality Experience preferred
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Basic mathematical skills to prepare moderately complex calculations for reporting.
- Supervisory skills.
- Ability to deal effectively with team members vendors, contractors, etc.
- Prepare payroll, keeps records of incoming and outgoing correspondence.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to read and understand memorandum and financial reports.
- Ability to organize and prioritize work in order to meet dead lines.
- Ability to exercise independent judgment.
- Ability handles the shift independently in evening shift.