Bell Captain (with UAE Driving License) | Hilton Dubai Palm
Hilton
- Dubai
- Permanent
- Full-time
- Greet and escort arriving and departing guests to and from their accommodations
- Retrieve and transport guest luggage
- Inspect guest rooms and acquaint guests with these rooms and their features
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Organize and store luggage, as needed, according to guidelines
- Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Train team members
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Assist in the maintenance, appearance and functionality of equipment
- Previous customer service experience in a supervisory role
- The ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal, personal presentation and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
- A passion for delivering exceptional levels of Guest service