Contact Centre Agent

• Role: Customer Service Executive
• Type: Full-time / Contract
• Client Industry: Real Estate
• Start Date: Immediate
• Contract Duration: Long Term
• Recruitment Partner: TASC Recruitment Team

• Respond to customer inquiries via phone, email, chat, or face-to-face interactions.
• Handle customer complaints, resolve issues, and escalate complex cases when required.
• Provide clear and accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions using CRM or internal systems.
• Process orders, returns, refunds, exchanges, and other service requests.
• Follow service protocols and ensure adherence to customer service standards.
• Coordinate with internal teams to resolve service delivery or operational issues.
• Support continuous improvement by identifying recurring issues and suggesting solutions.
• Ensure a positive customer experience at every touchpoint.

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