Regional Head of Commercial – Industrial Projects MEA

• Provide Industrial Projects estimates to existing and new customers.
• Follow-up with all customer requests which could be potential sales opportunities (identify high probability win projects).
• Maintain proactive communication/relationship with colleagues and managers.
• Maintain and keep estimate register up to date.
• Supply month end summary (KPIs) to IP managers
• Coordinates customer queries through product / sales support.
• Builds rapport and trust with customers.
• Assesses customers’ needs
• Recommends solutions based on customer needs by using industry knowledge and product solutions.
• Owns and maintains the Customer Standard Operating Procedure.
• Facilitates business implementation through the implementation team.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Usage of DGF CRM system.
• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Work with Global team on complex project bids
• Prepare and realize project offerings.
• Responsible for product targets as defined within existing portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.
• Informal influence to enable improvement and change within the organization.
• Assist Global Bid Team where large projects require commercial and technical solutions
• Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.
• Accomplishes own tasks whilst in support of corporate goals.
• Increase Win Opportunities through accurate completion.

• Cooperate with the DGF ZA procurement specialist to ensure compliance with all required procurement policies and processes.
• Ensure that appropriate supplier evaluations have been planned, performed, and documented in accordance with ISO and relevant SOPs.
• Ensure all suppliers for the department have the required valid certificates and licences in place.

• Knowledge and experience of abnormal road transportation within South Africa and neighboring countries is advantageous
• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• Strategic thinking
• Persuasiveness
• Systematic problem solving
• Achievement oriented
• Microsoft Office applications
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a good telephone manner
• Be a team player
• Be able to work under extreme pressure and be an achiever
• Must be self-motivated
• Must have good interpersonal skills
• Good negotiating skills and be able to influence customers
• Ability to work unsupervised
• High level of attention to detail.

• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

DHL