Account Executive-Workforce Solutions

• Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing is completed monthly.
• Responsible for contract profitability, identify negative and positive impacts and implement actions to ensure optimal profitability is achieved.
• Basic understanding of revenue and costing to be able to draft costing sheets.
• Identifying new business opportunities within existing accounts and pitching additional services to clients

• Draft, review and negotiate client contracts, annexures and addendums under the supervision of Account manager.
• Developing and maintaining relationships with clients to understand their staffing needs to provide tailored solutions, and meeting clients regularly.
• Provide excellent customer service by ensuring day-to-day operations are delivered within the agreed timeframes, sharing updates/trackers while following internal processes and compliance.
• Work closely with support teams to ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests.

• Understand and coordinate the day-to-day running and maintenance of each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts.
• Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, ad hoc request, visa cancellations, passport and residence visa expiry and keep close attention to their immigration status and potential absconders.
• Liaise with Payroll team for salary and full & final processing as per agreed timelines.

• Keeping up to date with industry trends and competitor activities to stay ahead in the market.
• Problem solving for any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary.
• Solution orientated and ability to provide insights into continuous improvements for smother workflow.
• Participate in Continuous improvement initiatives to bring efficiency and savings.

• 2 years of HR outsourcing experience in a customer-facing role.
• Excellent communication skills required.
• Written and verbal proficiency in English is essential.
• Strong problem-solving skills
• Strong MS Office skills essential.
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.
• Teamwork and collaboration experience essential
• Ability to take direction and apply processes into day-to-day activities.
• Experience in SAP Ariba, Oracle, and/or Salesforce would be an advantage.
• Additional languages are beneficial.
• Valid UAE driver's license and own car would be an advantage.

Transguard Group