Virtual Relationship Officer - Emiratized Role

First Abu Dhabi Bank

  • Dubai
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.Job DescriptionThe role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank's portfolioFinancials
  • Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers
  • Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
  • Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio.
  • Refer and upgrade customers to other units within the CMB segment (POS, MBBF, TWC and cash Management related products)
  • Ensure penetration in the market through focus on New to Bank referrals from existing customers.
  • Focus on activation and management of dormant/inactive customers.
  • Maintain Daily Sales Reports on business performance for review.
Customers
  • Serve as the primary point of contact for clients, providing timely support and expert advice to address their banking needs.
  • Engage with clients regularly to update them on new products, services, and market opportunities.
  • Maintain consistent and proactive communication to anticipate client needs and address concerns.
  • Collaborate with internal teams to implement changes based on feedback, showcasing a commitment to client satisfaction.
  • Identify opportunities to introduce clients to relevant banking products that align with their financial goals, thereby adding value and enhancing customer loyalty.
  • Actively contribute to initiatives aimed at improving NPS, including quality of service, turnaround times, and problem resolution.
  • Maintain accurate records of client interactions, preferences, and feedback to support personalized engagement and targeted solutions.
Compliance
  • Ensuring the remediation of all KYC expired cases
  • Ensure clients comply with the bank's policies and procedures related to AML, sanctions, and other regulatory guidelines.
  • Monitor ongoing transactions and flag any suspicious or unusual activity for further investigation.
Collaborate with the Compliance and Risk departments to ensure adherence to evolving regulatory requirements. * Conduct customer due diligence (CDD) and enhanced due diligence (EDD) based on client risk profiles.
  • Regularly update and review KYC information for both new and existing clients, ensuring all information is accurate and up to date.
Learning & Growth:
  • Participate in the assigned People Development and Learning & Development programes.
  • Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
  • To ensure participation in assigned training, Learning & Development programes.
  • Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.
  • Propose and recommend decisions as per the approved authorization matrix.
  • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
QualificationsMinimum Qualification
  • Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred
Minimum Experience3 years' relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment

First Abu Dhabi Bank