Guest Service Agent (Front Office)
- Dubai
- Permanent
- Full-time
- Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
- Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
- On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
- You can make a difference by joining us in the hotel's Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
- Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!
- Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests.
- Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail.
- Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready.
- Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure, maintaining financial accuracy at all times.
- Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction.
- Take initiative to add a personalised experience for each guest, going above and beyond to exceed expectations.
- Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors.
- Check and convey messages to guests in a timely and professional manner.
- Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
- Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations.
- Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience.
- Conduct regular room inspections to ensure all rooms meet the hotel's high standards before guest arrival.
- Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends.
- Assist in maintaining the cleanliness and organisation of the front desk area and lobby.
- Support other front office functions such as switchboard operations and bellhop services when required.
- Minimum 1-2 years' experience in a similar role in a 5 star hotel.
- Fluency in English with excellent written and verbal communication skills.
- Additional language is advantage.
- Experience with Opera software is a plus.
- Energy and enthusiasm with an eye for detail.
- Diploma or degree in Hospitality Management or related field preferred.
- Strong customer service orientation with the ability to anticipate guest needs.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Excellent problem-solving skills and ability to remain calm under pressure.
- Knowledge of local attractions, restaurants, and transportation options.
- Strong multitasking abilities and efficient time management skills.
- Professional appearance and adherence to grooming standards.