Sales Manager - Corporate / MICE / Leisure
Meliá Hotels International
- Dubai
- Permanent
- Full-time
- To participate in the design of the annual business plan, helping the Director of Sales & Marketing, with a previous research, investigation and analysis of the market trends of their sales area.
- Prepare the occupancy forecast in order to establish a correct price policy, adapted to the different potential customers (groups, key accounts, tour operators…), and with the approval of the General Manager.
- Provides marketing and sales information, statistics and reports for the DOSM.
- Attend successfully the key accounts and maintain permanent contact with them, detecting the potential customers and accounts within the market segmentation and customers' geographic origin.
- Organizes correctly and execute with success the visits to the clients, and review the visit reports for finally suggest corrective actions in order to achieve the goals.
- Assure, coordinate and follow up the presence of the hotel at the tourism fairs, expositions, conventions events, and promotional trips according to the program established in the Marketing Plan.
- Review and ensure that negotiations, contracts with the different companies and credits for clients are made according to the policies and established procedures that protect the interests of the hotel.
- Sales representative of ME Dubai Hotel to the defined local and international markets.
- Actively promoting the hotel through the participation in tourism industry events, official organisations, travel agencies, airlines, associations, etc.
- Serve as the contact or liaison between the accounts and the hotels, keeping accounts informed on any promotions, brochures, etc.
- Responsible for providing solutions to any needs the accounts might have of hotels.
- Coordinate and assist in fam trips and site inspections for customers to the hotel.
- Ensure availability of the promotional material required to assist in the development of sales functions such as brochures, fact sheets, presentations, etc.
- Update and maintain the customer database, inputting the information on each account and sales activity.
- Analyses business lost to competitors and the causes to minimise future losses.
- Knows the competition.
- Attends the sales meetings both company and at hotels level (conference calls).
- Maintains a professional image, both in regard to appearance and manner when dealing with customers or any other company that has a professional relationship with the hotel.
- To promote and contribute to a co-operative and harmonious working climate conductive to maximum team moral, and productivity and efficiency among all team members.
- Ensures that negotiations and contracts with companies are in line with the policies and procedures set by Meliá Hotels International.
- Very good knowledge of the corporate segment industry, with background in MICE and Leisure and processes within the assigned local and international markets.
- Knowledge of computer systems and sales techniques.
- Availability to travel within and abroad the country when required.