Waiter

• Consistently creates a warm, thoughtful and sincere guest experience through a personalized approach and attention to detail.
• Will go the extra mile to try to understand and anticipate customer needs making every guest feel unique and valued.
• Is prepared to confidently provide solutions to guest queries but will escalate issues where appropriate to the duty manager.
• Gets to know and build a rapport with regular guests.

• Handle guests’ order and accurately inputs orders in the Café till system, adhering to cash handling procedures and cash register policies
• Checks the quality and consistency of food and beverages before they are served
• Efficiently clears tables and plates, glassware etc.
• Notifies the Manager of specific guests’ needs and requests.
• Checks all set ups, and organise the side station before and after the operation of each shift as per side station set up standard
• To complete cleaning duties as per cleaning schedules and instructions of duty manager as required.
• Adheres to all other service standards and procedures (Manuals / SOP, HACCP)

• To act as a Bateel brand ambassador inside and outside of work.
• Works to uphold quality and pride in their work, themselves and their Café.
• Maintains the presentation and effectiveness of the café by proactively ensuring their area is clean and organised.
• Ensures that maintenance issues or hazards are escalated to the Manager/Facilities team where appropriate (e.g. floors, tables walls, plumbing, equipment/ tools).
• Adheres to grooming guidelines.

• To have full knowledge of all menu and beverage items, ingredients and preparation methods.
• Can confidently discuss menu items with the guest, and assist with guest’s queries in an informative and helpful way.
• Suggests additional and/or alternatives that meet guest’s needs wherever possible.
• Proactively seeks information about the products, recipes and other food and beverages being served in the Café. This includes where applicable, Bateel retail products.

• Responsible of the health, safety and welfare of all guests, colleagues and self at all the times.
• With no exception will strictly comply with all hygiene, sanitation and food safety guidelines as laid out by the Company, in line with local Country Laws, and regulations.

• Quality
• Innovation
• Authenticity
• Integrity

• Minimum 2 years’ experience in hospitality industry
• Proficiency in both verbal and written English Language with the ability to communicate effectively within a multi-national/multi-cultural environment.

• High School Certificates/Diploma
• Occupational Health Card

Bayt