Associate Logistics Operations

Delivery Hero

  • Dubai
  • Permanent
  • Full-time
  • 5 hours ago
Company DescriptionWhen you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.Job DescriptionIn a nutshell, you would be responsible for the full onboarding, training, and quality assurance processes for all riders.Responsibilities:
  • Responsible for training (on boarding, regular & refresher training)
  • Responsible for training and retraining of riders about internal SOPs and new features/policies
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Documenting and following up all training activities
  • Assessing the effectiveness of training through testing, review of audit results & trainee feedback
  • Ensures & improves quality of riders (behaviour, appearance)
  • Build training SOPs and metrics to measure rider performance and compliance
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc)
  • Reduce rider complaints originating from customers
  • To assist on rider equipment and local inventory management as well as a report for all riders' inventory
Qualifications
  • Bachelor's Degree
  • 1-3 years of experience as a training co-ordinator (specifically drivers training)
  • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
  • Strong communication skills, both written and verbal
  • English proficiency is a must, Arabic is highly desirable, and Urdu is a plus
  • Influencer and a negotiator with good public speaking and presentation skills
  • People management skills - experienced managing bigger groups of people
  • Ability to work under pressure

Delivery Hero