Supply Chain CRM Coordinator

• Manage and maintain the CRM system, ensuring accurate and up-to-date customer data.

• Analyze customer data to identify trends and opportunities for improvement.

• Coordinate communication with customers across various channels.

• Collaborate with cross-functional teams to enhance the customer experience.

• Optimize CRM processes for efficiency and effectiveness.

• Provide training and support to employees on CRM usage.

• Ensure compliance with date protection regulations and company policies.

• Monitor and evaluate CRM performance to drive continuous improvement.

• Drive continuous improvement initiatives to optimize project management processes, enhance efficiency, and improve the quality of all accessories

• Bachelor’s degree in business administration, Supply Chain Management, or a related field.

• Proven experience in CRM system administration, preferably in a supply chain or logistics environment.

• Strong analytical skills and proficiency in data analysis tools and techniques.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Detail-oriented mindset with a focus on accuracy and quality.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Knowledge of supply chain processes and best practices is preferred.

• Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP CRM is an advantage.

• Familiarity with regulatory requirements and industry standards related to mobility accessories.

Black Pearl